Frequently Asked Questions
Everything you need to know about our handcrafted watercolors and shipping.
Where are A. Gallo watercolors manufactured?
All of our paints are handcrafted in our atelier in Assisi, Italy, using traditional methods and the highest quality pigments.
Do you ship internationally?
Yes, we ship our artisanal colors worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.
How long does it take for my order to ship?
Because our paints are poured in small batches, please allow 3-5 business days for processing before your order is dispatched.
What is your return policy?
We accept returns on unused and unopened products within 14 days of delivery. Please contact our support team to initiate a return process.
Are your paints lightfast?
Yes, we prioritize lightfastness. Each product page includes specific ratings for the pigments used so you can ensure the longevity of your artwork.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.